9 أغسطس 2018
الامارات

Contact Centre Champion Telesales

    job title :

    Contact Centre Champion Telesales

    publisher

    Virgin Mobile UAE Virgin Mobile UAE

    address :

    دبي , الإمارات – الإمارات

    publish date :

    9 أغسطس 2018

    End in :

    closed


تفاصيل الوظيفة

تابع وظائف تخصصك فى جميع الصحف والمواقع العربيه

باستخدام الفيس بوك باستخدام جوجل



Perform health check calls to selected customers. - Conduct outbound calls for tariff optimization and plan upgrades. - Perform calls for proactive and reactive retention - Support customers who are facing payment issues. - Manage inbound chat queries into sale. - Assist with email communications and re..targeting customers. - Assist in life customers with chat and seek to upsell to different plans. - Answer all customer inquiries in a friendly, professional and efficient way. - Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times. - Provide clear and concise responses to all customer enquiries and complaints and ensures all infor..mation is accurate in response to the customer. - Follow sales scripts [where applicable] and respond empathetically to customers. - Resolve customer complaints end to end. - Refer unresolved queries for further action as necessary by following a pre..defined escalation process. - Respond to customer queries through online channels, e.g. social media, emails, in..app chat - Contribute to overall achievements of required Service Level by maintaining agreed personal targets. - Assist other Virgin Mobile business functions as appropriate. - مبيعات خدمة العملاء BPO الاتصالات السلكية واللاسلكية - Perform health check calls to selected customers. - Conduct outbound calls for tariff optimization and plan upgrades. - Perform calls for proactive and reactive retention - Support customers who are facing payment issues. - Manage inbound chat queries into sale. - Assist with email communications and re..targeting customers. - Assist in life customers with chat and seek to upsell to different plans. - Answer all customer inquiries in a friendly, professional and efficient way. - Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times. - Provide clear and concise responses to all customer enquiries and complaints and ensures all infor..mation is accurate in response to the customer. - Follow sales scripts [where applicable] and respond empathetically to customers. - Resolve customer complaints end to end. - Refer unresolved queries for further action as necessary by following a pre..defined escalation process. - Respond to customer queries through online channels, e.g. social media, emails, in..app chat - Contribute to overall achievements of required Service Level by maintaining agreed personal targets. - Assist other Virgin Mobile business functions as appropriate. - Results driven - Good with numbers - Ability to communicate clearly and effectively - Ability to handle difficult situations in a professional manner and build employee loyalty - Have well developed listening skills and the ability to assimilate information - Patience and tact in working with customers, sometimes in stressful situations - Self..motivated and punctual - Must have the ability to work flexible hours as required [shifts cover 24 hours a day, 7 days a week] - Sound knowledge of Social Media applications and trend - High level of commitment, initiative and enthusiasm - Fluent, written and spoken, in English [Arabic is preferable]@






عفوا: انتهت فترة نشر الوظيفة ولكن يمكنك مشاهدة الوظائف المشابهة على الرابط التالى


privacy policy